Steve Says

It is said that when a consumer is happy with an experience they tell just a couple of people- when they are UNHAPPY they tell anyone who will listen.

It's a theory I use when sifting through viewer email.  I figure someone who hated a story I did is MUCH more likely to write me and tell me about it.  The "hate mail" doesn't come too often, and when it does, the author is usually straight forward- sometimes offering polite suggestions.

Well.. hold on to your hat!  This is the most "spirited" piece of viewer email I have ever received. It is SO verbally colorful- that I just had to share it with you.

Looks like someone saw my story run in Atlanta and didn't very much care for it.

(just a quick note, I have removed some of the most colorful language- and although tempting- did not correct his grammar, spelling or lack of punctuation and capitalization.   Additionally, he makes reference to experts we hired- we did not hire any experts for this story)

hey steve,

I'm sorry to tell you this but I honestly can't believe you did a story on the save a blade, had so much trouble with one type of blade which the unit was not designed to work well with, and had the (expletive) to end the segment with "we didnt test any other blades". oh gee. how so very helpful steve you MORON!!! you may be a wonderful person, I have no idea - I live in Atlanta and we have Clark Howard. But this story was a joke!!! how could you go to all that trouble and expense of hiring an expert and getting the film crew together and going to a school of mechanical engineering. did it ever occur to you to maybe try a gillette and a schick and maybe a few different ones of each?? I've read about three different stories from local/regional "investigative reporters" and they came to the exact opposite conclusion as you. also, how about trying to shave with it you assclown?!?!?! "of course, we didnt actually try shaving with it, we just looked at it reeeeeeeeeeeeal close"

seriously dude, go do a little bit of research on the internet - it'll take you all of five minutes. maybe have one of your gophers do it and then test a few more blades and this time, screw the engineer guy, actually SHAVE with it. novel idea eh?

your (expletive) reporting annoyed me so much that i had to track you down and tell you how much it sucked. THAT's how annoying it was. and if you look at comments on aol, you'll find I'm not the only one who thinks that story blew. you may be a great reporter in general, but from the one piece I saw, you blow.

sorry, just giving you honest feedback

Alex