RiteAid08's Blog

I think it is absolutely ridiculous that people are now complaining about how they have come across situations where there have been mistakes with there dispensed drugs. Such as the young woman that was interview two nights ago when Rite Aid accidentally miss-dosed her 2-year old daughter. I, myself, work for Rite Aid and I think how she presented this situation was absurd. She does not work in a pharmacy therefore she has NO idea what we technicians go through on a daily basis. We are yelled at for reasons beyond our control and are treated lower than you could imagine. My basic job is to dispense prescription drugs in a timely manner, not be cursed at and told how to do my job by people who I am only trying to help by giving them a medication that can cure them. The pharmacy I currently work at is so insanely busy that all of us are worked too hard with little pay. The store fills OVER 600 scripts a day and it is none of our faults when we have a 1 hour wait because of the stack of prescriptions that come pouring in. So it gives us two options, either fill the prescription and take OUR TIME and have a better chance of it coming out correctly OR have the patient rush us and 'huff and puff' that the wait is an hour long. So take your pick. This is probably the situation with the lady I mentioned above. Every single time a mother comes into our store with a sick child they expect us to pull the prescription out of some hole in our bodies and hand it too them right away, not caring that there are other people ahead of them. This gives us the ability to make mistakes EASILY when we are rushed to fill the prescription. I personally think that Rite Aid is NOT to blame for this, or the pharmacy that dispensed this medication. It is the own patients fault for the mistake. She has never worked in a pharmacy, and she has no idea what happens in that world behind the counter. It is filled with overworked, over-busy people. And yes, I do have a child and when they are sick making them better IS my #1 priority. But I also understand that she isn’t the only sick child in the whole world and don’t expect anyone to put her ahead of the rest of the world. So the next time you take your prescription to a pharmacy, realize just what you are doing when you start yelling at the people behind the counter when they are ONLY TRYING TO HELP YOU. Stop being so impatient and wait your turn.