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Maria_Quiban's Blog

by Maria_Quiban

Last Post 11 days, 8 hours Ago


Yesterday, I decided to accompany a friend to a car dealership to buy a car.  It had been awhile since I've stepped foot into a dealership and since I'm considering buying a new car this fall, I thought it would be educational for me to go and see if there's been any improvements to sales people's tactics when it comes to buying a car.

First, walking into the dealership, was once again like walking into a den of vultures. That hasn't seemd to have changed at all! Sales people standing around the showroom watching us walk past to the sales woman we had already made an appointment with. 

The sales woman was pleasant enough, but she wasted no time getting into a familiar speech of advantages to leasing a car versus buying a car.  Considering that her business card stated that she was a 'Lease Rentention Manager', she was most definitely steering us towards a lease.  She showed us several new cars in the fleet available for lease. Going on and on about the dangers of owning a car...then trying to re-sell your car on your own when you grow tired of it....salvage titles...kelly blue books...etc. Ugh!!!
Nope...no change there.  I can't believe she's talking to us like we're kids out of high school without ever owning cars before. Unbelievable!

Then, back to the sales office. A blank piece of paper comes out. There she goes writing out numbers in columns. Asking us what number would be a comfortable number to pay each month. My friend inquires about purchasing the vehicle outright. She looks it up on her computer....and after what seems like an eternity of explaining feature after feature on this car....she gets to a grand whopping total that we know for a fact is WAYYYYYY above the invoice price.  In fact....WAYYYYY above the MSRP. 
Hellooooo!!!!!   Sales people!!!!  Have you ever heard of the internet??? We have access to it too!  We know how much these cars sell for---out of the factory...to the dealer!  Sheeeeesh!!!!

Needless to say....after 3 or so hours...of haggling...wheeling and dealing...suddenly the price miraculously dropped by about 10,000 dollars.

I am NOT looking forward to buying a new car this fall, if I have to deal with salespeople like that!
Why go through 3 hours of torture? Why can't they just get to the bottom line price and be done with it in an hour?

Car sales people, if you happen to be reading this...please, if you haven't already done so, check the calendar. It's 2008. 
You don't have to do business like they did back in the 1950's.

:-)  Glad to get that off my chest.
I'll be sure to bring my patience when I actually try and buy a car later this year.






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Member Comments Total Comments: 18
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Shans-Deb read my blog view my photos
Mar 18, 2008 | 5:13 PM

I have found that it is best to do your own research, on-line as you suggested, on what car you want and what the car that you want costs, and then decide how much is fair to pay for it, and then go to the dealership with that number firmly in your head. You start by telling the sales person that you want to speak with the manager or the fleet dealer, and then tell them what you are willing to pay for the car... not per month, you only negotiate the total price of the car. Then tell them that is the only deal you are willing to make and if he does not want to make the sale today you can move on to the next dealer down the road, who is likely to be more willing to make a sale on that day. Whatever you do... don't let them pull out the "four square" deal on you. When they try to pull that one, stand up and say, "If you draw your "four squares" I am leaving.” The main thing is don’t get emotionally attached to any car, be willing to walk away… or else you give them an unfair advantage on you.

The last car that my husband and I negotiated was for our son. By the time we left the sales manager and the dealership manager were calling each other names and yelling at each other rather than pressuring us. We walked out with a very good deal for our son. He still has the vehicle and it is still running great and he has it fully paid for!

Shans-Deb read my blog view my photos
Mar 18, 2008 | 7:15 PM

One more thing that I forgot to mention... always have your financing prepared before going to negotiate a car... preferably through a credit union, (credit unions are member service organizations where banks are profit based organizations, which means… a bank needs to make money off you, a credit union needs to keep happy members… so they have lower and more consistent rates) never, never go with the dealership financing, that is another place that they get the best of you…

sebar read my blog view my photos
Mar 18, 2008 | 7:18 PM

All I can say Misses "Q" is this in one word... SATURN!

Shans-Deb read my blog view my photos
Mar 18, 2008 | 7:49 PM

Sebar,
I agree... Saturn, or jump through the hoops and be prepared.

danishpastry read my blog
Mar 18, 2008 | 9:59 PM

Maria - to be honest, I think all those sales peple were staring because of your spectacular looks. Nothing you can do about that. I mean, look at me - I'm used to people staring.

beepbeep read my blog view my photos
Mar 19, 2008 | 12:29 AM

Most sales people suck...especially the ones trying to sell memberships, Apex supplements, and personal training at 24hr fitness.

Fleecing people out of their money is the sales persons state of mind, which is immoral. They ask open ended questions. And by trick or device use street psych and mumbo jumbo, which makes people temporarily believe that they need what the sales person is selling.

Then, they brag about how they ripped off the last client. They call themselves gangsters or psychological ninja's, which is unprofessional to say the least.

This behavior should be illegal.

TRUTHGUYSinLA read my blog view my photos
Mar 19, 2008 | 6:52 AM

They all lie.. The commercials they yell and all say " we are the #1 dealership" They all cant be #1 . Liars and I am glad they cant sell cars now.

mystere read my blog view my photos
Mar 19, 2008 | 10:47 AM

Hi Maria!

Most of the folks so far have given you some great advice on what you should do, so I would listen to them. Here is some more stuff to consider: subscribe to Consumer Reports if you haven't already, use their services for pricing a car, and follow their advice. If you're about to trade a car in, once you have the final price settled on, then inquire about how much you can get for a trade in. Don't ever let them know that you're actually going to trade in a car while negotiating a price. You'll see the reasons why in Consumer Reports. You can also beat the "street price" posted on the internet. The street price is a minimum advertised price that manufacturers allow a seller to post, and it is always lower than the suggested retail price. In other words, it's a psychological ploy that is used in sales. You can always beat the street price posted on the internet. Or as the late Jim Varney said (as Ernest) "Anybody can whip a salesman! Know what'll mean?"

"Mr. E" from Cypress

walter3ca view my photos
Mar 19, 2008 | 11:10 AM

Maria, buy your car through Costco. They cut through the BS. BTW, I'm a lawyer, not a car salesman.

samo714 read my blog view my photos
Mar 19, 2008 | 12:43 PM

what's so great about saturn? just wondering?

maximadave read my blog
Mar 19, 2008 | 6:22 PM

Maria...

email me what you want. I'm a car broker and deal with all makes and models both new and used plus I offer free delivery to your front door. Check out our website at www.carbuychoice.com.

-Dave
daveb@carbuychoice.com

Bob_Tarlau read my blog view my photos
Mar 19, 2008 | 10:27 PM

Hi Maria --

Yes indeed, the sharks that swim on the dealer lots can bite hard. Some advice to avoid the resulting severe pain:

+ Find out who the fleet and/or Internet sales manager is in advance... and make an appointment to see that person directly.

+ Look into buying a car through Costco... they do the dealing and you get a flat price... usually slightly above invoice (depending on make and model). Sam's Club may offer the same service.

+ If you do the walk-in... tell the sales person you've already done your homework, that you know the models and that you have the invoice price with you (easily obtainable via Edmunds.com). Offer them $300 to $500 over invoice... and tell them that's your final offer... take it or leave it. And if you are prepared to pay cash... pull out your checkbook and wave it around a bit. That's gets their attention very quickly. I've learned from buying dozens of cars that this approach is most effective... and if one dealer doesn't take it, the next one will.

Cheers, Bob

Maria_Quiban read my blog view my photos
Mar 20, 2008 | 6:48 PM

thank you!
such helpful information from all.
:-)

Gigi_Graciette read my blog view my photos
Mar 23, 2008 | 11:37 PM

Hey Maria!

Loved your blog!

So sad but so true. That's why I have two words of advice for you, my friend: Car Broker.

A friend recommended one to me when I was searching for a car a few years ago and it's the best thing I ever did. Actually made the experience pleasant.

Steve (my broker) even helped me arrange the financing -- which he did thru the car manufacturer and got me a great deal. Of course, I had done my homework already so I knew the deal I was getting was good.

They do charge -- mine cost about $250 - but that was for everything including, like Dave above said, delivery to my front door.

I thought it was well worth the price -- especially since I never had to step foot in the "vulture's den" as you called it. ;-)

maximadave read my blog
Mar 24, 2008 | 1:36 PM

Gigi and Maria...

Carbuychoice.com delivers free anywhere in Southern California! We do not charge a dime for our services. You pay a wholesale price for our certified used cars. We deal in all makes and models too. Send me an email Maria when you are ready!

DavidWebb
Mar 25, 2008 | 2:36 AM

Somebody said "Saturn" I say "Scion" No matter what you decide Maria, you should get a broker. That will make things a lot less painful and do research. There's so much information available that car dealers can't con customers anymore.

Donspoliticalblog read my blog view my photos
Apr 5, 2008 | 12:54 AM

Not all car dealers are sharks. I found one through a friend in Nevada and I will never buy one from anyone else again. I ordered a brand new Chev Malibu put just what I wanted on it and paid Dealer Invoice plus a $179. doc fee. Of course I had to pay my local tax but they financed that too. The Dealer gets a 3% holdback and that is what they work on. No high overhead and super service. They even picked me up at the Reno airport and filled up my car for me. Call them; Wild West Chevrolet
800 518 0019 talk to Tony or Kathy, you won't be disapointed.
Jan Marie Anaheim

snugglesforlife view my photos
Apr 17, 2008 | 9:29 PM

Go to Beverly Hills Porsche on Wilshire...

Tell them Snuggles sent you!

They'll treat U right!

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Maria_Quiban

Weather and sometimes News anchor for KCOP My13 and KTTV FOX 11, too.

Member Since: 7/4/2006